Your Privacy Is Our Responsibility

299db Privacy Policy – Your data is completely secure

This page clearly explains how 299db collects, uses, and protects your personal information. We believe data privacy is a fundamental right, which is why our privacy policy is built entirely around the user.

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Last Updated: January 2026  |  Effective Date: January 1, 2026  |  Version: 3.0

This privacy policy applies to all services, websites, and mobile apps on the 299db platform. By creating an account or using our services, you agree to this policy. We encourage you to read the full document carefully before using the platform.

1What Data Do We Collect?

299db only collects information that is strictly necessary to provide its services. We do not gather data beyond what is needed, and every piece of information collected has a clear, specific purpose.

Data collection falls into two categories: information you provide directly, and information collected automatically while you use the platform.

Data Type Example Purpose of Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, phone number, address Account Communication & Security
Financial Information Payment method, transaction history Payment Processing & Fraud Prevention
Usage Data Game history, login times, IP address Security & Service Improvement
Device Information Browser type, operating system, device ID Technical Support & Security
  • Name, email address, and phone number provided at registration.
  • Copies of identity documents submitted during the KYC process.
  • Payment-related information collected during deposits and withdrawals.
  • IP address and location data collected when you log in to the platform.
  • Information provided and conversation records from customer support interactions.

2How Is Your Data Used?

299db uses your data solely for defined, legitimate purposes. No information is used for unrelated reasons. Minimal data use is a core principle of our privacy policy.

  • Identity information is used to create and manage your account.
  • Financial information is used to process deposits, withdrawals, and transactions.
  • Login and device information is monitored to keep your account secure.
  • Usage data is used to show you personalized offers and bonuses based on your preferences.
  • Transactions are analyzed to prevent money laundering and fraud.
  • Usage data is analyzed to troubleshoot technical issues and improve the platform.
  • Data required to fulfill legal or regulatory obligations is retained accordingly.

299db never sells your data to marketers or advertisers. Your information is used exclusively to improve 299db services.

3Who is your data shared with?

299db does not sell your personal information to any third party. In limited circumstances, we may share necessary data with trusted partners.

  • Payment Provider: Information necessary to process transactions with bKash, Nagad, and Rocket is shared with those providers.
  • KYC Service Provider: Your data may be shared with authorized agencies for identity verification purposes.
  • Legal Authorities: Information may be shared with government authorities as required by law in Bangladesh.
  • Cloud Service Provider: Certified cloud partners are used to store data on secure servers.
  • Fraud Prevention: Limited data may be shared with security partners to detect fraudulent activity.

Before sharing any data with a third party, 299db ensures that party upholds the same standard of privacy protection. No data is shared without a formal agreement in place.

4Cookies & Tracking Technologies

The 299db website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: These are essential for maintaining your login session and ensuring account security.
  • Functional Cookies: Used to remember your language preference and settings.
  • Analytics Cookies: Platform usage is analyzed to help us deliver a better service.
  • Security Cookies: Used to detect suspicious activity.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain platform features.

5How long is data retained?

299db does not retain data longer than necessary. A specific retention period is defined for each category of information.

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are retained for up to 5 years after account closure to meet legal requirements.
  • KYC documents are retained for 3 years after account closure.
  • Customer support records are typically deleted after 2 years.
  • When the retention period expires, data is securely and permanently deleted.

6Our Security Measures for Data Protection

299db protects your data using industry-leading security technology. Our security team monitors systems 24 hours a day, 7 days a week.

  • All data transmissions are secured via SSL 256-bit encryption.
  • Two-Factor Authentication (2FA) is available.
  • Regular security audits and penetration testing are conducted.
  • Server data backups are completed on a daily basis.
  • Staff access to user data is role-based and restricted.
  • In the event of a data breach, affected users will be notified within 72 hours.

299db will never ask for your password or payment PIN via email or phone. If you receive such a request, it may be a scam — contact support immediately.

7Your Rights

Under the 299db privacy policy, you hold several important rights over your own data — rights we respect and actively support.

  • Right to Know: You can request to know what information we currently hold about you.
  • Right to Rectification: You can contact support to correct any inaccurate or outdated information.
  • Right to Erasure: Where there is no legal obligation, you may request that your data be deleted after your account is closed.
  • Right to Portability: You may request a copy of your data in a readable format.
  • Right to Object: You may object to specific types of data processing.
  • Right to Restriction: In certain cases, you may request that the use of your data be limited.

To exercise any of these rights, email [email protected]. We typically respond within 30 business days.

8Child Protection Policy

299db strictly prohibits providing services to anyone under 18. Protecting the data of children and minors is a top priority for us.

  • Age verification is mandatory at the time of registration.
  • No one under the age of 18 is permitted to create an account.
  • Any account identified as belonging to a minor will be closed immediately.
  • Any data collected from minors is deleted immediately.
  • Parents can report any suspicious activity to us.

9Third-Party Links & Services

The 299db platform may contain links to third-party websites. 299db is not responsible for the privacy practices of those sites.

  • Payment gateways (such as bKash and Nagad) operate under their own privacy policies.
  • Game providers may have their own data protection policies.
  • We recommend reading the privacy policies of any third-party sites before visiting them.
  • 299db is not responsible for the data protection practices of third-party sites.

10Privacy Policy Updates

299db may update this privacy policy when necessary. We will notify you in advance of any significant changes.

  • A notice will be published on the website whenever the policy is updated.
  • For significant changes, you will be notified directly at your registered email address.
  • Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
  • Archived versions of previous policies may be provided upon request.

The date of the latest update is always shown at the top of this page. We recommend checking back regularly.

11Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our Data Protection Team is available 7 days a week to assist you.

  • Email: [email protected] (responses typically within 24–48 hours)
  • Requests to delete or correct your data must be submitted via email.
  • For KYC-related issues, contact us directly via the support chat.
  • If you suspect a data breach, report it to support immediately.

Why is 299db's Privacy Policy trustworthy?

The 6 core pillars of our data protection framework that keep you secure.

Military-Grade Encryption

Every piece of your data and every transaction is secured using SSL 256-bit encryption technology — a level of protection that is virtually impossible for hackers to break.

Your data is never sold

Your personal information is never sold to any third party at 299db. Our business model does not rely on selling user data.

24/7 Security Monitoring

Our security team monitors the platform around the clock. Any unusual activity is detected and acted upon immediately.

Strict KYC Verification

Identity verification is completed for every account, which helps prevent fraud and keeps other users safe.

Full Control Over Your Data

You can request to view, correct, or delete your stored data at any time. Your data belongs to you.

Regular Policy Reviews

299db regularly reviews and updates its privacy policy to stay aligned with the latest legal requirements and technical standards.

Your Rights Over Your Data

You have full control over your personal data at 299db.

Right to Access Your Data

You can request to see what data we hold about you at any time. We will provide full details within 30 days.

Right to Rectification

If any of your information is incorrect or outdated, you can request a correction and we will update it promptly.

Right to Erasure

You may request deletion of all your data beyond what is legally required. This will take effect within the applicable retention period after account closure.

Right to Data Portability

You may request a copy of your data in a standard, machine-readable format.

Right to Object to Processing

You may object to the use of your data for certain purposes, particularly direct marketing.

Right to Restrict Data Use

You may request a temporary restriction on data processing while a dispute or investigation is ongoing.

Privacy FAQ

Answers to the most frequently asked questions about the 299db privacy policy.

No, 299db never sells your personal data to third parties. Our business model is built entirely around gaming services, not data sales. Your information is used solely to provide services and ensure security.

When an account is closed, most data is deleted. However, due to legal obligations, financial transaction records are retained for 5 years and KYC documents for 3 years. All data is permanently deleted once these periods expire.

Approximate location data is derived from your IP address at login, primarily for security purposes — such as detecting sign-ins from unrecognized devices or unusual locations. We do not perform real-time GPS tracking.

You can request data corrections by emailing [email protected]. Include your account username and specify which information needs to be updated. We typically complete the process within 7–15 business days.

Yes. All payment information is secured with SSL 256-bit encryption. Sensitive details such as card numbers or payment PINs are not stored directly by 299db — they are processed exclusively through authorized payment gateways.
A Safe & Trusted Platform

Enjoy 299db With Your Privacy Protected

Your data is fully secure at 299db. With our strict privacy policy and military-grade security technology, you can enjoy betting, casino, and sports with complete peace of mind. Join today and experience the difference for yourself.

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